Terms and conditions of warranty claims processing for B2B customers
General provisions
1. These Claims Handling Regulations (hereinafter referred to as the ‘Regulations’) set out the procedure for the reporting and possible rectification of defects or replacement of equipment in case of B2B purchases.
2. The following terms assume the meaning specified below:
- Guarantor - TelForceOne S.A. with headquarters in Wrocław (50-428) at ul. Krakowska 119, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna, VI Economic Department of the National Court Register under the KRS number 0000232137, NIP 8981967851, REGON 932674375;
- Complained Goods - goods for which a guarantee has been granted;
- Entrepreneur - a business entity or a sole trader.
Complaint procedure
1. Report your complaint by sending an e-mail to: export@momi.pl or directly to the sales rep.
2. Attach a proof of purchase.
Warranty terms and conditions
1. For each product, you can find information on warranty scope and duration on our website in the detailed product description.
2. The guarantee cover excludes:
- product factory features;
- goods for which the guarantee period has expired;
- products with visible traces of use other than intended use of the product;
- mechanical damage to products;
- natural wear and tear;
- worn-out products or products with flat batteries;
- products modified or damaged in a repair attempted by the Entrepreneur or a third party;
- if defect description is missing, the products will be sent back at the expense of the Entrepreneur;
- damage to goods resulting from improper protection for transport from the Entrepreneur to the Claims Department;
- products with missing or damaged seals that would normally allow for tracking the origin of the goods complained against or checking their serial number;
- instances where the Guarantor finds a defect caused by the Entrepreneur’s fault, such as the effect of moisture, chemical agents, unauthorized handling such as, for example, repair in unauthorized repair shops, incorrect use and handling, change of software.
3. If the complaint is considered justified, the Guarantor:
- will deliver goods free of defects (replaced or repaired) to the Entrepreneur;
- or issue a corrective invoice for the goods to the invoice indicated by the Entrepreneur (within the warranty period) - if no document is indicated, the Claims Department will issue a corrective invoice to any document documenting the sales of the product complained against.
Deadlines
All warranty claims will be processed within 30 days of receipt.
Final provisions
1. In matters not covered by these Terms and Conditions, relevant provisions of the Civil Code apply.
2. These Regulations enter into force on 20.11.2024.
3. These Regulations do not apply if separate agreements regulating warranty claims have been concluded.
